Posting says: “nure recognition for long-term team members Clear escalation paths — you always know who to go to Work Environment 100% remote — work from home U.S.-based company with structured operations Stable, long-term account placements (not gig-styl”
Working hours in Lagos
No hours requirement stated
Pay
Not posted
Read from the listing itself, not guessed. “Remote” does not always mean any country, so confirm with the recruiter.
About the role
HelpSquad is a U.S. based company offering remote support roles in healthcare administration. This role owns acquiring and verifying patient insurance benefits for scheduled surgeries, determining when prior authorizations are needed, and coordinating payer and patient communications throughout the process.
What you'll do
Acquire and verify benefits and eligibility for patients with scheduled procedures
Explain in-network and out-of-network coverage to patients over the phone or via messaging
Determine when prior authorizations are required and obtain them and any surgical clearances
Review payer fee schedules and manage payer portals for verification and authorization
Work payer and patient calls to resolve benefits and authorization questions
Document activities in Dr. Chrono and HST within a HIPAA-regulated environment
What they're looking for
Clear, patient-understandable English with a neutral accent
Hands-on experience with surgical authorizations and benefits
Understanding of in-network and out-of-network benefits
Comfort using payer portals and making payer calls
Strong listening, attention to detail, and professional bedside manner
Reliability and willingness to grow into a long-term role
For applicants in Nigeria
The listing specifies a U.S.-based company and remote work; Nigeria as a location is not excluded in the description, but verify eligibility and work authorization with the employer prior to applying
Timezone expectations are not stated; confirm during interview
Contract type is not specified; verify whether this is employee or contractor status
Pay currency is not stated; confirm when interviewing
Summarized by RemoteWork from the original listing. Always confirm details on the employer’s page.
Ready to apply?
Your application goes straight to HelpSquad, on their own hiring page.
Virtual Medical Assistants managed by us, accountable to you. Hire a single VA or let us build and run your team. HIPAA-trained, US-backed from Doylestown, PA.
