Posting says: “nure recognition for long-term team members Clear escalation paths — you always know who to go to Work Environment 100% remote — work from home U.S.-based company with structured operations Stable, long-term account placements (not gig-styl”
Working hours in Lagos
17:00–02:00 WAT
0006121824
“Schedule: Full-time, 8:00 AM–5:00 PM Pacific Time About the Role We are looking for an experienced Virtual Assistant to manage patient calls, coordinate appointments, and guide patients through the intake process.”
Pay
Not posted
Read from the listing itself, not guessed. “Remote” does not always mean any country, so confirm with the recruiter.
About the role
HelpSquad is seeking an experienced Virtual Assistant to manage patient calls, coordinate appointments, and guide patients through the intake process for a psychiatric practice. This role requires clear communication, accurate documentation, and compassionate patient support while working remotely on a full-time schedule.
What you'll do
Answer incoming calls, identify patient needs, respond to inquiries, and schedule appointments
Guide patients through the intake process and complete required paperwork
Assist with online forms such as medication history and other intake information
Explain policies such as cancellations and ensure patient understanding
Follow up with patients regarding late or missed Zoom appointments and assist with connections
Verify payments in Charm Health and flag overdue payments for follow-up
What they're looking for
Direct hands-on psychiatric practice front desk experience is required
Familiarity with psychiatric medications and common anxiety treatments
Knowledge of insurance concepts and benefits verification
Experience with electronic medical records, preferably Charm Health, and RingCentral
Strong verbal communication, professionalism, and ability to work independently
Reliable, detail-oriented, and able to follow established procedures
For applicants in Nigeria
The listing does not specify a timezone requirement; confirm during interview
Remote work; company is U S based, but timezone expectations are not stated beyond Pacific Time in schedule
The listing does not specify contractor vs employee status
Pay range is listed as $6 to $9 per hour depending on experience; payment method includes Wise
No visa or work-authorization details are provided; confirm eligibility if applying from Nigeria
Summarized by RemoteWork from the original listing. Always confirm details on the employer’s page.
Ready to apply?
Your application goes straight to HelpSquad, on their own hiring page.
Virtual Medical Assistants managed by us, accountable to you. Hire a single VA or let us build and run your team. HIPAA-trained, US-backed from Doylestown, PA.
