Home Service Office Manager (HVAC/Plumbing)

About the role

Offshore Launch is a business and growth operations firm helping home service owners scale their operations. We design, build, and staff business and revenue operations so the shop runs on clear process, technology and data. We are a people-centered agency with a focus on collaboration and work-life balance.

What you'll do

• Own day-to-day office operations, including call center performance, follow up, scheduling and dispatch.
• Manage customer service, scheduling and dispatch performance with minimal owner intervention.
• Track project timelines from booking through completion and invoicing, flagging at-risk jobs.
• Monitor job costing and margins at a summary level and flag anomalies.
• Coordinate subcontractors (permits, material orders, inspections, agencies) where applicable.
• Maintain accurate records in HouseCall Pro or equivalent CRM/FSM platform and support hiring and onboarding as the team grows.

What they're looking for

• 2+ years in project management, office management, or operations coordination, ideally in trades or field services.
• Working knowledge of HouseCall Pro or comparable FSM/scheduling platform (ServiceTitan, Jobber).
• Excellent written and verbal English communication.
• Demonstrated ability to manage multiple workstreams and follow up independently without heavy oversight.
• Nice to have: direct plumbing or HVAC industry experience; basic job costing or P&L familiarity; experience managing a small remote or hybrid team.

For applicants in Nigeria

• Hiring regions/eligibility: Not stated; remote position; confirm eligibility if needed.
• Timezone expectations: Not stated; confirm before interviewing.
• Employment type and benefits: Employee of Offshore Launch; agency-provided compensation and benefits.
• Pay: Up to $1600/mo; USD implied.
• Visa or work authorization: Not stated; verify if needed.