Support Engineer (L2) — Developer Track | SaaS Startup

About the role

Offshore Launch is a staffing agency that helps small business owners scale with the top 1% of global remote talent. Your role is a full-time placement with a target Client company, with ongoing agency support. It is a hybrid support and development role where you own the morning L1 queue and progressively take on deeper technical work as you become familiar with the codebase.

What you'll do

• Own the L1 support queue (9am to 1pm): triage, respond to, and resolve customer-facing technical issues independently.
• Handle L2 bug resolution: root cause analysis, fixes, and escalation judgment across the application and database layers.
• Navigate and debug an existing proprietary codebase you didn't write quickly and without extensive guidance.
• Shift into feature development and deeper technical work in the afternoons as ramp-up progresses.
• Communicate ticket status and blockers proactively without waiting to be asked.
• Work within a Microsoft stack: C#, ASP.NET MVC, SQL Server, Azure.

What they're looking for

• 3-5 years of software development experience (full-stack or backend-leaning).
• Hands-on experience with the Microsoft stack: C#, ASP.NET MVC, SQL Server.
• Demonstrated ability to debug unfamiliar codebases independently.
• Front-end basics: HTML, CSS, JavaScript, jQuery, Bootstrap.
• Strong written English, clear, direct, proactive communicator.
• Comfortable working in a lean startup environment with minimal documentation and real ownership.

For applicants in Nigeria

• Hiring regions/eligibility: Worldwide eligibility is stated; this is a remote role.
• Timezone expectations: The listing does not state a timezone requirement - confirm before interviewing.
• Contractor vs employee: Employee of Offshore Launch; not a contractor.
• Pay currency/range: USD up to 3100 per month.
• Visa or work-authorization notes: The listing does not state visa or work-authorization specifics.