OpenCustomer Success Manager (Arabic speaking)
Posted
Can you do this job from Nigeria?
First seen 1 day ago
You can apply from Nigeria. The listing names Nigeria directly.
- Where it can be done from
- 12 countries, including NigeriaPosting says: “Remote - 22 countries”
See all 12 countries
Nigeria, UK, Germany, France, Spain, Portugal, Netherlands, Poland, Ireland, Israel, Kenya, South Africa
- Working hours in Lagos
- 09:00–17:00 WAT“Availability during CET business hours and flexibility to support enterprise customers across different time zones.”
- Pay
- Not posted
Read from the listing itself, not guessed. “Remote” does not always mean any country, so confirm with the recruiter.
About the role
Open is an AI customer experience platform that helps enterprise businesses automate support, outbound, sales, and customer understanding at scale. As a Customer Success Manager, you will own onboarding, implementation, and post-sales success, coordinating between customers and internal teams to drive value.
What you'll do
- Onboard customers and ensure successful platform implementation as a liaison between customers and engineering
- Manage integrations with ticketing systems and establish clear work processes
- Lead complex technical onboarding involving API integrations, system design, and data migrations
- Resolve escalations as the primary technical contact and collaborate with engineering to fix bugs
- Audit usage data to optimize performance and identify underutilized features
- Translate technical documentation into clear training resources for non-technical teams
What they're looking for
- 3-5 years of Customer Success Manager experience with enterprise SaaS post-sales relationships
- Experience onboarding for complex technical integrations with ticketing systems
- Proficiency with CRM tools such as Salesforce or HubSpot and workflow automation tools
- Experience using AI tools, including prompt engineering and AI-based integrations
- Experience coordinating across engineering, support, and product teams with senior stakeholders
- Availability during CET business hours and flexibility for different time zones
For applicants in Nigeria
- The listing is remote and lists many regions; it does not specify a country or time zone exclusion for Nigeria. Confirm during interview.
- Time zone expectations are CET aligned but flexible for different time zones; confirm during interview.
- The listing does not specify contractor vs employee status; confirm during interview.
- Pay currency or range is not stated; confirm during interview.
- Visa or work-authorization notes are not stated; confirm during interview.
Source: Himalayas
Summarized by RemoteWork from the original listing. Always confirm details on the employer’s page.
Perks & benefits
What this listing says it offers, and who each perk covers. Perks limited to US or EU employees often do not reach contractors or people hired through an employer of record, which is how many hires from Nigeria are paid.
