Team Lead - Field Recovery

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily in Nigeria and has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, including current accounts, savings accounts, debit cards, and state-of-the-art point-of-sale (POS) solutions designed to meet the needs of both merchants and agents.

FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities.

To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch an informative video.

Role Summary

• The job holder will be involved in procedures that reduce credit risk in the organization, specifically management of early and deep bucket collections.
• He/she would work with the Collections Manager to monitor implemented processes for measurement of credit portfolio management.

Key Responsibilities

• Supervise the daily activities of the recovery team to ensure strong execution and accountability.
• Coach, support, and monitor recovery team members for effective and efficient performance.
• Review delinquent loan portfolios to identify default drivers, recovery gaps & emerging trends.
• Recommend and track corrective actions to improve recovery outcomes and ensure timely closure of issues.
• Improve and optimize recovery processes for better efficiency and performance.
• Prepare and review team performance and personnel monitoring reports.
• Manage administrative recovery activities, including regional drives allocation management.
• Ensure recovery activities are carried out in line with company policy, regulatory expectations, and internal standards.
• Support the review and enhancement of collections policies, procedures, and standards to reflect best practice.
• Monitor recovery operations for emerging risks and recommend process improvements where needed, and provide regular portfolio recovery insights and collections updates to leadership.
• Drive a culture of accountability, discipline, and customer-sensitive recovery practices within the team.

Requirements

• Bachelor’s degree in a relevant field.
• 3+ years of experience in collections/field recovery, with at least 2 years in a Team Lead - Field Recovery role.
• Strong understanding of delinquency management and roll rates.
• Proven experience managing and motivating field teams.
• Strong negotiation, communication, and conflict resolution skills.
• Proficiency in Microsoft Excel; familiarity with reporting tools is an advantage.
• Ability to analyze data and drive performance improvements.

Benefits

• Private Health Insurance.
• Pension Plan.
• Training & Development.
• Performance Bonus.

Recruitment Process

• A screening call with the Senior Recruiter ~30 minutes.
• Technical interview with the Hiring Manager ~30 minutes.