Manager, Customer Success, MEA

About the role

Vantor is building spatial intelligence to help decision makers and operators. This role leads the MEA customer success practice, owning strategic relationships, operations, and reporting to maximize customer value and retention.

What you'll do

• Own strategic customer relationships for a portfolio in the MEA region, including government customers
• Lead MEA Customer Success team and drive execution, processes, and reporting
• Monitor customer health, product adoption, usage trends, and satisfaction to drive value realization
• Provide technical and operational support, coordinating with Product, Engineering, Help Desk and Support teams
• Support renewals, expansions, and cross-sell opportunities through strong customer engagement
• Own monthly regional CSO reporting and lead process improvements across Customer Success

What they're looking for

• Experience leading customer success or related teams in enterprise software or government environments
• Strong leadership, coaching, and stakeholder management skills
• Operational and analytical prowess with executive-level reporting skills
• Technical aptitude and ability to learn complex software platforms quickly
• Excellent communication and ability to manage multiple priorities in a fast-paced setting
• Proven ability to build strategic customer partnerships and drive adoption and retention

For applicants in Nigeria

• The listing lists Algeria, Angola, Benin, Botswana, and many other locations as eligible; Nigeria is included in the candidate pool via the location field
• The listing does not specify a timezone requirement; confirm before interviewing
• The listing does not specify contractor vs employee status; confirm during interview