Posted · via FairMoney’s careers page
First seen today on FairMoney’s site
Based in Nigeria, not fully remote. The employer names a city in Nigeria but not the work setup. Plan for office days and confirm in the interview.
Read from the listing itself, not guessed. “Remote” does not always mean any country, so confirm with the recruiter.
FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.
In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.
FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities.
To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch an informative video.
Role Description - Experience Lead
We are looking for an Experience Lead to own the customer experience agenda. This role maps our journeys, sets the experience strategy, resolves the pain points customers keep raising, reviews the in-app experience, and standardises how customers are treated across the branch network.
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Benefits
Ready to apply?
Your application goes straight to FairMoney, on their own hiring page.
FairMoney is a licensed mobile banking institution founded in 2017, offering digital financial products including instant loans, savings accounts, debit cards, payments, and POS solutions primarily in Nigeria and other emerging markets. It is regulated by the Central Bank of Nigeria and deposits are insured by the Nigeria Deposit Insurance Corporation. The company serves over 20 million users worldwide and operates offices in Lagos, Paris, Bangalore, and Riga, employing approximately 600 people. FairMoney offers hybrid remote work options and has raised about $90 million in funding, reflecting its rapid growth and strong market position as a leading fintech in Africa.
Lagos, Nigeria · 501-1000 people · Founded 2017 · Series B
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