Open worldwide, Nigeria included. No country restriction on this role.
Where it can be done from
WorldwidePosting says: “of any problems Have strong integrity and do the right thing 🧘 Benefits beyond base pay Fully remote work environment – work from anywhere globally Our own global safety net, giving you worldwide health, income, and travel coverage A minimu”
Read from the listing itself, not guessed. “Remote” does not always mean any country, so confirm with the recruiter.
About the role
SafetyWing is building a global social safety net for remote workers, offering health, insurance and retirement products. This role fully owns the AI support agent, ensuring it is sharp, human and up to date, and measures its impact on member experience.
What you'll do
Own the AI agent performance and control its resolution, handoffs and outcomes
Keep the AI agent informed with up-to-date product information in collaboration with policy experts
Analyze success, gaps, and root causes; document changes and results on the roadmap
Test changes before and after launch and maintain records of outcomes
Identify opportunities to expand AI capabilities into new products and journeys
Refine guidance, tone and handoff behavior to align with SafetyWing values
What they're looking for
Experience configuring and improving Intercom Fin, including Guidance, workflows or procedures
Strong written communication that is clear, accurate and human; can detect when a response isn’t right
Ability to find patterns in data, diagnose root causes, test fixes and measure results
Comfort with technical setup and talking through integrations with engineers
Familiarity with AI tools, testing beyond hype and driving practical value
Ability to collaborate across teams with clear evidence and simple explanations
For applicants in Nigeria
The listing states Remote and worldwide eligibility; Nigeria is included in worldwide eligibility
Timezone expectations are not specified; confirm during interview
The listing does not specify contractor vs employee; confirm during interview
Pay currency or range is not stated; confirm during interview
Visa or work-authorization notes are not stated; confirm during interview
Summarized by RemoteWork from the original listing. Always confirm details on the employer’s page.
Perks & benefits
What this listing says it offers, and who each perk covers. Perks limited to US or EU employees often do not reach contractors or people hired through an employer of record, which is how many hires from Nigeria are paid.
Equity
Potential to unlock equity compensation
For all team membersFrom this job listing
Health insurance
Worldwide health coverage
Our own global safety net, giving you worldwide health, income, and travel coverage
For all team membersFrom this job listing
Home office budget
New laptop
For all team membersFrom this job listing
Four-day week
Vacation minimum
A minimum of four weeks of vacation per year
For all team membersFrom this job listing
Ready to apply?
Your application goes straight to SafetyWing, on their own hiring page.
SafetyWing builds innovative insurance products tailored for remote workers, digital nomads, and globally distributed teams. Founded in 2017 and headquartered in San Francisco, it offers global travel medical insurance and group health plans that cover individuals and teams across 175+ countries. The company operates fully remotely with a distributed team across multiple continents, aiming to create a global social safety net and remove geographical barriers to healthcare and social benefits.
San Francisco, United States · 101-250 people · Founded 2017 · Series B
