Product Support Specialist

About the role

Rightway is building a Technical Operations team within the Product group to manage the full lifecycle of client facing technical work. This role owns technical implementation, onboarding, monitoring, and issue resolution for client integrations and configurations.

What you'll do

• Configure SSO implementations for client employer portals and validate go-live readiness
• Execute and validate file transformations across eligibility, accumulator, claims, and related types
• Set up provider networks and configure engagement programs in third party platforms
• Maintain implementation records, logs, and handoff documentation for each client
• Monitor ingestion pipelines, triage data issues, and coordinate with engineering when needed
• Develop SOPs, knowledge bases, and QA checklists for onboarding and operations

What they're looking for

• Highly organized, process driven, and capable of documenting work clearly
• Structured problem solver who escalates appropriately and works methodically
• Detail oriented with a focus on accuracy to avoid downstream impact
• Strong written communication for handoffs and escalation paths
• Adaptable to a startup environment with evolving tooling and priorities
• Experience in technical support, onboarding, or operations in healthcare or tech is a plus

For applicants in Nigeria

• The listing does not specify a timezone requirement or geographic eligibility beyond remote work; confirm during interview.
• Compensation is shown as hourly and may be influenced by location; no currency is stated in the listing text.
• The listing does not specify contractor vs employee status; confirm during interview.