Operations Associate

About the role

Chowdeck is an on-demand delivery service for Africa. This role is the engine room of the zone, owning the operations that keep vendors, riders, and agents running smoothly on a daily basis.

What you'll do

• Act as the first line of response for requests in your assigned zone and route issues to the right owners.
• Monitor dashboards and channels to identify, prioritize, and respond to operational issues quickly.
• Support onboarding, training, scheduling, and routine checks to ensure readiness and performance of riders, vendors, and agents.
• Manage order exceptions and escalations to ensure timely resolution and clear stakeholder communication.
• Handle routine operational queries and escalate sensitive matters to the Assistant Zonal Manager.
• Coordinate resources and assets with zonal leadership and support implementation of improvement opportunities.

What they're looking for

• Graduated with a 1st class or 2:1 from a reputable university or equivalent.
• Hungry, competitive, and willing to put in long hours in a high-growth startup.
• Strong problem-solving skills and ability to think quickly on your feet.
• Highly organized, detail-oriented, and able to juggle multiple tasks.
• Clear and confident communication with teammates, agents, riders, and vendors.
• Resilient with a great attitude and willingness to learn; prior startup exposure is a plus.

For applicants in Nigeria

• The listing specifies Benin, Nigeria as the location and mentions a hybrid setup, so applicants in Nigeria are eligible if they can work in the stated hybrid arrangement.
• The listing does not state a timezone requirement; confirm before interviewing.
• The listing does not specify contractor vs employee status; confirm during interview/hiring.
• Pay currency or range is not stated; confirm compensation details during interview.
• Visa or additional work-authorization notes are not stated; confirm at offer stage.