Doppel is building the future of social engineering defense using an AI-native platform. You will own and grow a portfolio of mid-enterprise customers, driving adoption, retention, and expansion while serving as a trusted advisor.
What you'll do
Own a portfolio of mid-enterprise customers, building strong relationships across stakeholders
Guide customers through onboarding, adoption, and renewal to ensure value realization
Proactively monitor account health, identify risks, and mitigate churn
Drive product adoption through training, enablement, and best practices
Partner with Sales to identify and execute upsell opportunities
Lead customer conversations and business reviews highlighting impact and ROI
What they're looking for
2-5+ years of experience in Customer Success, Account Management, or similar role in SaaS or cybersecurity
Strong ability to manage multiple accounts while prioritizing effectively
Excellent communication and relationship-building with technical and non-technical stakeholders
Experience with fast-moving startups or high-growth environments
Experience with data-driven decision making and account health tracking
Proactive problem solving and accountability with strong execution standards
For applicants in Nigeria
The listing states Remote as the location; it does not specify a country-by-country hiring restriction. Confirm during interview process.
Timezone expectations are not stated in the listing; confirm during interview.
Employment type not specified; confirm whether contractor or employee during interview.
Pay currency or range is not stated; confirm during interview.
Summarized by RemoteWork from the original listing. Always confirm details on the employer’s page.
Ready to apply?
Your application goes straight to Doppel, on their own hiring page.
Doppel is a security platform for social engineering defence, covering digital risk protection, impersonation takedowns and phishing simulations. It was founded in 2022.
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