Head of Operations

About the role

The/STUDIO builds an operating system for product creation, combining SaaS with on demand manufacturing. This role owns Manufacturing, the Global Factory Network, Customer Service, and Customer Success, acting as an operational architect to scale through AI and automation.

What you'll do

• Build and optimize a global factory network and manufacturing processes
• Collaborate with Product, Engineering, Marketing, and Sales to accelerate workflows
• Evaluate and leverage AI, automation, and data analytics to drive KPIs
• Map and redesign the customer journey from quote to delivery
• Lead and mentor distributed teams across manufacturing, service, and success

What they're looking for

• 6+ years of operational leadership in high growth startups, ecommerce, or tech forward supply chains
• Experience at the intersection of physical operations and SaaS/tech tools
• Strong data fluency with KPI definition and data-driven decision making
• Ability to speak cross-functionally with engineers, marketers, and factory managers
• Proven systems thinking and problem solving in a fast paced, remote environment

For applicants in Nigeria

• Location is 100 percent remote with global time zones; the listing uses flexible hours with overlap with US business hours
• The listing does not specify a Nigeria timezone requirement beyond overlap with US hours; confirm during interview
• Contractor status is described as an exclusive independent contractor role; pay currency or range is not specified
• The listing does not state visa or additional work authorization notes for Nigeria; confirm during interview
• The listing mentions worldwide remote work; Nigeria is not excluded by geography in the text