Engagement Moderators

About the role

ModSquad is a remote first company providing customer experience, moderation and social media services for brands worldwide. The Engagement Moderator role focuses on monitoring and moderating social feeds, responding to public inquiries with pre-approved text, and escalating issues to the client security team when needed.

What you'll do

• Moderate social media content and engagements for multiple clients
• Respond to public inquiries using pre-approved messages
• Escalate security or policy issues to the client security team
• Follow evolving rules, workflows, and client guidelines
• Remain informed about relevant information affecting communities
• Complete required background, profile, and ID checks as part of security processes

What they're looking for

• Experience in social media moderation or live engagement
• Strong written communication in English with complete, grammatically correct sentences
• Ability to navigate changing rules and workflows
• Comfort with using security software and performing standard checks
• Detail oriented and able to manage multiple client guidelines
• Reliable internet and ability to work remotely

For applicants in Nigeria

• The listing states worldwide remote opportunities but also excludes residents of California, Colorado, New York, and Washington; Nigeria is not listed as excluded, so eligibility is unclear and should be confirmed before interviewing
• Time zone expectations are not specified; confirm required working hours during interview
• Pay currency or range is not stated; confirm compensation details during interview