Client Engagement Representative - Inbound SDR

About the role

VirtuHire seeks a confident, personable and highly organised Client Engagement Representative to manage inbound enquiries, engage prospective customers and schedule qualified appointments. This full-time, remote role is listed for South Africa, with working hours from 9:00 AM to 5:00 PM Eastern Time, which corresponds to approximately 3:00 PM-11:00 PM or 4:00 PM-12:00 AM SAST depending on daylight saving. This is an unlicensed position and you will connect clients with the appropriate licensed professional rather than providing insurance advice.

What you'll do

• Answer and return inbound calls professionally and promptly.
• Build rapport and create a positive first impression with prospective clients.
• Complete preliminary intake and qualification using approved scripts and processes.
• Schedule qualified appointments and facilitate warm handovers.
• Follow up with missed calls, warm leads and previously engaged prospects.
• Conduct occasional outbound prospecting when inbound priorities are under control.

What they're looking for

• 2+ years' experience in inbound sales, appointment setting, customer service, contact centres or another phone-based client-facing environment.
• Exceptional spoken and written English with a professional telephone manner.
• Strong rapport-building, active listening and questioning skills.
• Comfortable spending a significant portion of the day speaking with clients.
• Experience using CRM or client-management systems, and comfortable using Google Workspace and Slack.
• Self-motivated, proactive and accountable when working remotely; insurance or financial services experience is beneficial but not required.

For applicants in Nigeria

• The listing specifies Remote, South Africa; Nigeria eligibility is not stated.
• Working hours are Eastern Time; confirm timezone compatibility for Nigeria.
• Employment status is Full-Time employee.
• The listing does not state pay currency or salary range.
• The listing does not mention visa or work-authorization notes.