Virtual Banker Africa China Banking

About the role

The role supports Africa China Banking client experience by resolving complaints and complex queries, following established processes to minimize reputational risk and customer attrition. It requires understanding Stanbic IBTC products and services and handling issues in operations and service channels.

What you'll do

• Resolve customer complaints and complex queries for Africa China Banking clients
• Adhere to complaint management and dispute resolution processes
• Collaborate with operations, channel, call centre, and service teams
• Utilize banking procedures and product knowledge to address inquiries
• Demonstrate active listening and clear information articulation

What they're looking for

• Bachelor of Science in Social Science or related field; masters or professional certifications are a plus
• 1 - 3 years in operations, channel, call centre, helpdesk, service or project management
• Experience in telecommunications support
• Mandarin language proficiency
• Strong computer skills with Word, Excel and PowerPoint

For applicants in Nigeria

• Location listed as Lagos, NG; the listing does not specify timezone requirements
• The listing does not state contractor vs employee status
• The listing does not state pay currency or range
• The listing does not mention visa or work-authorization specifics