Solutions Engineer
Posted
Can you do this job from Nigeria?
First seen today
You can apply from Nigeria. The listing names Nigeria directly.
- Where it can be done from
- Nigeria, US, UK, PhilippinesPosting says: “Remote - 6 countries, including Nigeria”
- Working hours in Lagos
- No hours requirement stated
- Pay
- Not posted
Read from the listing itself, not guessed. “Remote” does not always mean any country, so confirm with the recruiter.
About the role
ModSquad is a company that builds, implements, and integrates CX, AI, and workflow technology for clients. This role owns client engagements from discovery through delivery, including technical relationship management and delivering implemented solutions.
What you'll do
- Lead client engagements from discovery through delivery, owning the technical implementation and outcome.
- Design and build solutions across partner ecosystems including Zendesk, Zoom CX, Workato, Observe.ai, and others.
- Translate client needs into technical specifications and collaborate with Specialists and Architects.
- Build and deploy AI powered workflows and agentic automations to improve client operations.
- Document implementations with guides, specs, and diagrams for ongoing use.
- Manage issues and escalations with a systems mindset and support pre‑sales conversations when appropriate.
What they're looking for
- 3-5 years of experience implementing and administering SaaS platforms in client facing roles.
- Hands on experience with CX platforms (Zendesk, Zoom Contact Center, or similar) and workflow automation tools (Workato, Zapier, Make, or similar).
- Working knowledge of APIs, JSON, and systems integration.
- Experience building and deploying AI powered workflows with agentic AI instincts.
- Strong client communication skills and ability to explain complex solutions to non technical audiences.
- Documentation habits and systems thinking to address root causes.
For applicants in Nigeria
- The listing states multiple remote locations including Nigeria, so you may be eligible to apply if you are based in Nigeria.
- The listing does not specify a timezone requirement; confirm during interview if timezone alignment is needed.
- The listing does not specify whether hires are contractors or employees; confirm during interview.
- The listing does not state pay currency or range; confirm currency and compensation details during interview.
- The listing does not mention visa or work authorization notes; confirm eligibility during interview.
Source: Himalayas
Summarized by RemoteWork from the original listing. Always confirm details on the employer’s page.
Ready to apply?
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