Service Center Operations Manager

About the role

Moniepoint is Africa’s all in one financial platform enabling payments, banking, credit and business tools. The Service Centre Operations Manager will oversee the performance and operations of a designated group of service centres, driving P L ownership, process optimization and regional leadership.

What you'll do

• Oversee multi site operational performance and ensure adherence to the Experience Center model
• Lead process optimization, lean initiatives and workflow improvements across branches
• Conduct compliance audits with focus on regulations, cash handling and internal controls
• Manage regional P L and monitor revenues against OpEx to maximize NOI
• Coordinate data analytics, performance dashboards and capacity planning
• Mentor branch managers, allocate resources and drive digital channel migration

What they're looking for

• Bachelors in Finance, Business Admin or Operations Management; MBA or PMP/Six Sigma a plus
• 5+ years in Banking Operations with at least 3 years managing multiple branches/sites
• Experience in Bank Operations or Bank-like environments; FMCG/Retail/Fintech exposure is a plus
• Strong financial acumen, budgeting, variance analysis and P L management
• Data literacy with Excel, Power BI or Tableau; ability to drive decisions from data
• Strategic thinker with change management and liaising with executives

For applicants in Nigeria

• Location listed as Lagos, Nigeria; eligible applicants in Nigeria are expected to apply
• The listing does not specify a timezone requirement; confirm during interview
• The listing indicates local currency and region without stating remote only; confirm whether fully remote or hybrid before interviewing
• Pay currency not explicitly stated; verify during interview process