Sales & Retention Specialist (Contractor Role)

About the role

Mindvalley is a global education company focused on premium programs. This role owns the retention lifecycle for high value students from purchase through potential churn, coordinating onboarding, refunds conversations, and external sales partner management.

What you'll do

• Own end-to-end retention and value targets for premium programs
• Conduct frontline retention conversations on high-value cases and coach others
• Design and run structured retention experiments each quarter
• Identify and remove friction in the refund journey and adjust intake and tooling as needed
• Own re-engagement efforts for churned students and drive future revenue
• Manage external sales and appointment-setting agencies and ensure performance standards

What they're looking for

• 5+ years in retention, sales, or related high-ticket customer life cycle roles
• Experience with onboarding programs and customer experience management
• Strong data fluency with ability to build and interrogate datasets, proficiency with spreadsheets and CRM tools
• Proven ability to design experiments, measure outcomes, and act on results
• Comfort with AI-assisted workflows for transcription, analysis and reporting
• Ability to manage external partners and hold them to performance standards

For applicants in Nigeria

• The listing indicates Europe EMEA location; it does not specify Nigeria eligibility context or time zone specifics beyond Europe EMEA. The timezone requirement is not stated. Confirm during interview.
• The listing does not specify contractor vs employee status for this role; confirm during interview.
• Pay currency/range is not stated; confirm during interview.
• Visa or formal work-authorization notes are not stated; confirm during interview.