Customer Experience Specialist (Contractor Role)

About the role

Mindvalley is a global personal development company focused on premium programs. This role owns the student experience from onboarding to graduation, acting as the primary touchpoint and guiding learners through live sessions, chat moderation, and on-camera Q and A support.

What you'll do

• Moderate live sessions, manage chat, and facilitate on-camera Q A to keep cohorts engaged
• Provide high-touch, white-glove support via email and community platforms
• Develop SME-level knowledge in one core Mindvalley content pillar
• Identify blockers, escalate issues, and support learners to stay on track
• Aggregate feedback and survey data to inform product teams and program improvements
• Handle program administration tasks such as calendar invites and resource uploads

What they're looking for

• 2+ years in Community Management, Customer Success, or EdTech support
• Experience moderating live virtual events or webinars and comfortable on camera
• Strong data literacy with ability to interpret survey data and NPS scores
• Experience with ticketing and task management tools (e.g., Jira, Asana)
• Proficiency with Zoom and familiarity with community platforms (Circle, Facebook Groups)
• Experience with Zendesk or Intercom is a plus

For applicants in Nigeria

• The listing states Europe EMEA location; it is not explicit about Nigeria eligibility. Confirm before interviewing.
• Timezone expectations are not specified in the listing; please verify during the interview process.
• The posting does not specify contractor vs employee status; confirm this detail with the recruiter.
• Pay currency or range is not stated; verify compensation details if applicable to your location.