Rooms Division Manager

About the role

The role supports the Front Office Manager in administering front office functions at a Marriott hotel. It oversees areas including Bell/Door Staff, Switchboard and Guest Services/Front Desk and aims to ensure efficient check in and check out while maximizing departmental financial performance.

What you'll do

• Manage day to day Front Office operations and uphold service standards
• Set goals, plans, and communicate expectations to the team
• Handle guest complaints and resolve conflicts to ensure satisfaction
• Supervise staffing levels to meet guest service and financial objectives
• Maintain open communication with employees about business objectives
• Provide leadership and training to staff and support a positive workplace culture

What they're looking for

• High school diploma or GED, or 2 year degree in related field
• Experience in guest services, front desk, or related area
• Strong customer service and problem solving skills
• Ability to supervise and develop teams and manage daily operations
• Excellent communication and interpersonal skills
• Familiarity with credit policies and front desk procedures

For applicants in Nigeria

• Location listed as Ikot Ekpene, Nigeria; local hire only per listing
• The listing does not state a timezone requirement; confirm before interviewing
• Pay currency or salary range is not specified in the listing
• The listing notes this position is for Nigerian locals only