Retail Claims Officer

About the role

The role oversees the efficient processing and administration of individual life insurance claims for Prudential Zenith Life. It owns reviewing submissions, validating documentation, and ensuring timely settlement in line with policy terms and regulatory requirements.

What you'll do

• Process and administer individual life insurance claims including terminations, withdrawals, maturities, and death claims
• Review documentation to ensure completeness before processing and payment
• Prepare claim payment memoranda for management and Board approval within authority limits
• Investigate claims and verify policy coverage to determine validity and entitlement
• Prepare and maintain weekly, monthly, and quarterly claims reports
• Maintain accurate claims records and assist customers through the claims process

What they're looking for

• 3 to 5 years of experience in insurance claims administration or related roles
• Knowledge of life insurance products, terms, conditions, exclusions, and claims procedures
• Professional insurance certification (ACIIN, ACII, or equivalent) is an advantage
• Strong data collection and entry skills with proficiency in Microsoft Excel
• Customer service, problem solving, and relationship management abilities
• Attention to detail, time management, and regulatory/compliance awareness

For applicants in Nigeria

• Location stated as Nigeria; eligibility note says in_nigeria
• The listing does not specify timezone requirements; confirm during interview.
• Pay currency or salary range is not stated; confirm during interview.
• The listing does not specify visa or work-authorization notes; confirm during interview.