Quality Assurance Manager

About the role

The role oversees quality across Corporate Stays apartments in Canada, focusing on inspections, housekeeping quality, maintenance standards, and overall property presentation. It owns developing and maintaining a structured quality assurance process and driving improvements with remote teams and local service providers.

What you'll do

• Monitor quality across all Canadian apartments and review inspection data
• Establish and maintain a consistent quality scoring system for properties and vendors
• Coordinate remote video inspections and local audits to verify condition
• Analyze guest feedback and KPIs to identify recurring issues and trends
• Train and coach local service providers on quality standards and procedures
• Prepare weekly quality performance reports for leadership

What they're looking for

• At least three years in hospitality operations, serviced apartments, or short-term rental management
• Experience supervising housekeeping quality across multiple properties
• Familiarity with property inspection tools and quality control processes
• Strong English communication, analytical, organizational, and problem-solving abilities
• Experience coordinating remote teams and working with local contractors or service providers
• Ability to establish procedures and hold vendors accountable for quality

For applicants in Nigeria

• The listing states Remote location and Canada focus; it does not specify Nigeria eligibility, timezone, or currency requirements beyond Canada operations. Confirm before interviewing.
• Timezone expectations are not stated; confirm during interview process
• The listing does not specify contractor vs employee status; confirm during interview
• Pay currency or range is not provided; confirm during interview
• Visa or work-authorization notes are not provided; confirm during interview