Posted · via Norwegian Refugee Council’s careers page
First seen today on Norwegian Refugee Council’s site
Based in Nigeria, not fully remote. The employer names a city in Nigeria but not the work setup. Plan for office days and confirm in the interview.
Read from the listing itself, not guessed. “Remote” does not always mean any country, so confirm with the recruiter.
All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.
Role and responsibilities
Generic responsibilities
These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Professional Development Plan.
Conduct protection monitoring, case management, referrals and Individual Protection Assistance (IPA) assessments within delegated responsibilities.
Plan, prioritise and deliver field tasks on schedule, work under pressure with minimal supervision, and escalate delays and protection concerns promptly.
Provide day-to-day operational supervision, coaching and task follow-up for Community-Based Protection Networks (CBPNs) in the assigned location.
Prepare accurate weekly activity and protection monitoring reports, timely case updates and other reports requested by the PfV Officer.
Maintain complete, accurate and securely stored protection case management, referral, monitoring and IPA assessment records in accordance with NRC information-management procedures.
Specific responsibilities
These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.
Build respectful, trusted relationships with affected communities, CBPN members, community representatives and relevant duty bearers, ensuring safe, inclusive and accountable engagement.
Conduct regular household and community-level protection monitoring, including interviews, focus group discussions and observation as appropriate; identify, document and analyse threats, vulnerabilities, capacities and emerging protection trends using approved tools.
Identify people facing protection risks, assess needs safely and obtain informed consent for appropriate internal or external referrals; maintain referral tracking and follow up on outcomes without disclosing confidential case information.
Facilitate accessible, age- and gender-sensitive protection information sessions with CBPNs and communities, using approved messages and safe communication approaches.
Supervise CBPN day-to-day activities, agree weekly tasks, verify completion, review community feedback, provide coaching and ensure safe identification, information sharing and referral practices; promptly address gaps or misconduct through established channels.
Directly undertake protection case management for assigned non-GBV/non-CP cases, including safe identification, informed consent, assessment, risk analysis, case planning, service coordination, follow-up and case closure, in line with approved SOPs and technical oversight.
Conduct IPA protection-risk and eligibility assessments, document the causal link between assistance and mitigation of a specific protection threat, prepare case files and recommendations for authorised review and approval, and follow up on assistance and protection outcomes. Do not authorise or process payments outside delegated controls.
Maintain complete and timely case notes, assessments, case plans, referral records and IPA documentation; safeguard confidential information, restrict access on a need-to-know basis and follow NRC data protection and safe information-sharing procedures.
Critical interfaces
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:
Target communities and key external stakeholders at village or camp level
Protection Team
CC Teams in the geographical area of responsibility
Protection from Violence Officer and Team Leader; case workers and CBPNs
Local implementing partners, protection referral actors and relevant LGA coordination structures
MEAL, Partnership and safeguarding/accountability focal points
Recruitment and appointment to these positions are contingent upon confirmation of project funding. Any contract extension is subject to continued funding availability, performance and NRC operational requirements.
Emergency Team in the geographical area of responsibility
Support Team in the geographical area of responsibility
Community Consultation and Referral Officer in the area office
M&E Team in the area office
Scale and scope of position
Staff:
Direct operational supervision of CBPN members in assigned locations; no formal line management of NRC staff unless separately delegated.
Stakeholders:
Affected communities, CBPNs, local implementing partners, relevant government authorities, protection service providers and humanitarian coordination actors.
Budgets:
N/A
Information:
Sensitive protection monitoring, case management, referral and IPA records managed under NRC confidentiality and data protection requirements.
Legal or compliance:
Term of Employment
Relevant experience in community-based protection, protection monitoring, case management, referrals and/or IPA in humanitarian settings; practical experience directly engaging affected communities.
Experience operating in complex, insecure or volatile contexts, with the ability to manage competing priorities and work under pressure with minimal supervision.
Demonstrated ability to conduct protection assessments, document protection risks, maintain case files and apply safe referral procedures and approved SOPs.
Sound knowledge of protection principles, confidentiality, informed consent, do no harm, safeguarding, PSEA and accountable, corruption-free programme delivery.
Ability to supervise and coach CBPN members, organise weekly work plans, track tasks and targets, maintain accurate records and produce clear, timely reports.
Good practical computer skills, including MS Word, Excel, email and digital data collection tools; ability to coordinate with MEAL and partners.
Good written and spoken English for case documentation and reporting; ability to communicate effectively in relevant local languages.
Context/ Specific skills, knowledge and experience:
Knowledge of the context in the geographical area of responsibility is desirable but not essential.
Knowledge of the local languages.
2. Behavioural competencies
These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:
Performance Management
The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:
The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.
Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.
At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.
Together, we save lives and rebuild futures.
Safeguarding is central to NRC’s work. We expect all employees to:
• treat everyone with respect and dignity
• contribute to building a safe environment for all
• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)
• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH
Ready to apply?
Your application goes straight to Norwegian Refugee Council, on their own hiring page.
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The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across 40 countries, pr...
