Phone Collections Officer
Posted · via PalmPay’s careers page
Can you do this job from Nigeria?
First seen today on PalmPay’s site
Based in Nigeria, not fully remote. The employer names a city in Nigeria but not the work setup. Plan for office days and confirm in the interview.
- Where it can be done from
- NigeriaPosting says: “ATS country: Nigeria”
- Working hours in Lagos
- No hours requirement stated
- Pay
- Not posted
Read from the listing itself, not guessed. “Remote” does not always mean any country, so confirm with the recruiter.
The Phone Collections Officer will be responsible for contacting customers with overdue loan obligations, negotiating repayment arrangements, and ensuring timely recovery of outstanding balances while maintaining a positive customer experience.
Key Responsibilities
• Contact customers regarding overdue loan repayments
• Negotiate repayment plans and follow up on payment commitments
• Educate customers on available payment options
• Maintain accurate records of customer interactions and payment status
• Escalate difficult or unresolved cases as required
• Respond professionally to customer inquiries and complaints
Requirements
• Previous experience in collections, customer service, call center, or loan recovery is an advantage
• Strong communication and negotiation skills
• Good record-keeping and attention to detail
• Basic computer proficiency
Salary
• ₦100,000
Ready to apply?
Your application goes straight to PalmPay, on their own hiring page.
New jobs open to Nigeria go out on our Telegram channel every day.
About PalmPay
PalmPay is a next-generation digital banking and fintech platform headquartered in Lagos, Nigeria. It serves over 35 million users across Africa and Asia, providing accessible financial services including free transfers, high-yield savings, credit, bill payments, and merchant tools. PalmPay also supports smartphone financing to promote financial inclusion. The company is fully licensed and regulated, prioritizes security and data privacy, and offers infrastructure for local and global payments in emerging markets.
Lagos, Nigeria · 251-500 people · Founded 2019 · Growth stage
