Virtual Banker Africa China Banking

About the role

Stanbic IBTC seeks to effectively resolve customer complaints and complex queries for Africa China Banking clients, ensuring a consistent and positive brand experience. The role focuses on adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.

What you'll do

• Handle customer complaints and complex queries for Africa China Banking clients
• Follow complaint management and dispute resolution processes
• Provide assistance to maintain brand experience and customer satisfaction
• Collaborate with teams to address operational issues and inquiries
• Support the implementation and management of banking processes where required

What they're looking for

• BSc in Social Science or related field; masters and professional certifications are a plus
• Mandarin speaking with 1 to 3 years of relevant experience
• Experience in Operations, Channel, Call Centre, Helpdesk or Service and Support
• Experience in telecommunications support and knowledge of Stanbic IBTC products and services
• Understanding of credit procedures, policies and standards; strong computer literacy

For applicants in Nigeria

• The listing does not specify an explicit timezone or location requirement beyond Lagos, NG; confirm during interview.
• Paid in local currency; no salary or currency details provided in the listing.
• The listing does not state visa or work-authorization details; confirm eligibility if not a Nigerian resident.