Pharmacy Technician - Specialty

About the role

Rightway designs, builds, and operates a new to the world PBM model focused on fairness and transparency. The Specialty Pharmacy Technician / Specialty Pharmacy Guide is a member of the Clinical Operations team and will support Specialty Clinical Pharmacists in engaging members with empathy and excellent service.

What you'll do

• Serve as direct member and provider contact for specialty pharmacy information, prior authorizations, and navigation support
• Coordinate prior authorization with the UM team, fulfillment with the specialty pharmacy partner, and enrollment in patient assistance programs
• Follow up after medication receipt to ensure satisfaction and connect members with pharmacists for clinical questions
• Handle inquiries from members, HR departments, pharmacies, and providers about distribution, benefits, formulary coverage, and costs
• Support Specialty Clinical Pharmacists with outreach, appointments, copay enrollment, adherence support, and related administrative tasks
• Help meet operating and productivity standards, including quality reviews of calls and documentation

What they're looking for

• Associate or Bachelor’s degree preferred
• 1-2 years in a pharmacy technician role within Specialty pharmacy, PBM, or similar managed care setting
• Active Certified Pharmacy Technician (CPhT)
• Detail oriented, adaptable, empathetic, and capable of independent work
• Knowledge of pharmacy claims adjudication and benefit designs/terminology
• Ability to multi-task, prioritize, and provide concierge level service

For applicants in Nigeria

• The listing does not state a timezone requirement or country restrictions; confirm implications before interviewing
• Compensation listed as hourly; location or currency details are not specified beyond general range
• The listing does not specify contractor vs employee status; confirm during interview