Manager, Relationship, Mandarin Speaking-North

About the role

The role is part of Standard Bank Group and focuses on managing client relationships, identifying financial needs, and delivering cross‑sell opportunities while ensuring compliant service delivery. This position owns client engagement, needs analysis, and collaboration with internal specialists to maintain accurate records and mitigate risks.

What you'll do

• Conduct needs analysis for new and existing clients to identify financial requirements.
• Develop and implement a structured contact management program to engage clients proactively.
• Manage a client portfolio to balance profitability with service and risk controls.
• Educate clients on self‑service channels and relevant account terms, addressing requests and complaints.
• Collaborate with internal teams including credit, product, wealth, compliance, and risk to ensure seamless service delivery.
• Maintain accurate records and support cross‑functional initiatives to optimize client outcomes.

What they're looking for

• Bachelor’s degree in Social Science or related field; Masters or professional certifications are a plus.
• Mandarin language proficiency and 1-2 years of general banking experience.
• 2-4 years of experience in research and development, strategy formulation, and execution.
• Strong business analysis, planning, and requirements elicitation skills.
• Ability to document facts, establish rapport, and work effectively in a team.

For applicants in Nigeria

• Location is Fagge, NG; the listing states eligibility in Nigeria.
• The listing does not specify a timezone requirement; confirm during interview.
• The listing does not state whether the role is contractor or employee; confirm during interview.
• The listing does not specify pay currency or range; confirm during interview.
• Visa or work‑authorization notes are not provided; confirm during interview.