Fingerprint helps enterprises detect and stop online fraud using device intelligence. This role leads a team of Customer Success Managers across EMEA and APAC, focusing on coaching, process improvement, and driving strong renewal and retention metrics.
What you'll do
Lead, coach, and develop a team of 4-6 CSMs across EMEA and APAC
Guide complex renewals, churn risk management, and expansion conversations
Onboard and ramp new CSM hires with scalable training and playbooks
Monitor account health and forecast accuracy for the team’s book
Collaborate with Sales to identify upsell and cross-sell opportunities
Improve processes, onboarding, renewal cadence, and customer materials
What they're looking for
5-8 years of overall Customer Success experience in B2B SaaS
1-2 years of direct people management or team leadership experience
Track record of helping teams hit NRR/GRR targets and accurate forecasting
Experience with CS processes and playbooks that improved team performance
Experience with EMEA customers and multi-time-zone coordination is a plus
Proficiency with CS platforms (e.g., Planhat, Gainsight), Salesforce, and Zendesk
For applicants in Nigeria
The listing states this is a remote role across the EMEA region and can be based anywhere; Nigeria is implied as eligible by remote, global scope
Timezone expectations: not specified in the listing; confirm during interview
Employment type: not specified; the listing notes no visa sponsorship for Fingerprint staff
Pay currency/range: salary range provided as USD; confirm local currency and payroll details during interview
Other notes: regulatory and security restrictions may apply; verify eligibility and work authorization during interview
Summarized by RemoteWork from the original listing. Always confirm details on the employer’s page.
Ready to apply?
Your application goes straight to Fingerprint, on their own hiring page.
Fingerprint provides 99.5% accurate device fingerprinting as a service. Fingerprint enables engineers to prevent fraud, bots, and account takeovers while also improving user experiences, and better understand their traffic.
The company works on source-available and proprietary products.