Internal Support Engineer

About the role

Nerdio simplifies Microsoft cloud and end user computing investments for IT professionals. The Internal Support Engineer will own endpoint, identity, and corporate IT operations for a fast-moving, cloud-first organization in the EMEA region.

What you'll do

• Provide end-user support for hardware, software, and access issues via ticketing systems
• Manage Identity and Access using Microsoft Entra ID and Entra Connect Sync; administer AD as needed
• Support on premise and cloud infrastructure including Intune, M365 workloads, and AVD-related tasks
• Handle user lifecycle events, onboarding, offboarding, and role changes across systems
• Enforce Conditional Access, MFA, and SSO configurations; resolve related policy issues
• Contribute to IT documentation, runbooks, and process improvements

What they're looking for

• 5+ years in IT support or a related technical role
• Hands-on experience with Microsoft Entra ID, including group management and hybrid identity
• Familiarity with on-prem AD and Entra Connect Sync tooling
• Knowledge of Microsoft Intune device management and M365 workloads
• Strong networking fundamentals and ability to support a remote-first workforce
• Excellent communication and self-directed work style in a distributed team

For applicants in Nigeria

• The listing states a remote opportunity in the EMEA region; Nigeria is within the listed eligible locations, so applicants in Nigeria may be considered
• Timezone expectations are not explicitly stated; confirm during interview
• The listing mentions internal IT roles but does not specify contractor vs employee status; confirm during interview
• Pay currency or range is not provided in the listing; confirm during interview
• No visa or work-authorization notes are provided; confirm eligibility during interview