Head Of Operations

About the role

The role leads Payzeep's payment operations, application support, business intelligence and customer support functions to ensure reliable, efficient and compliant day-to-day operations. It owns operational strategy, performance targets and a broad set of sub-functions across payments, support and experience.

What you'll do

• Own operational strategy, SOPs and service-level targets across payment operations, support and customer experience
• Lead PMO, Payment Operations, Application Support Operations, Business Intelligence and Customer Support teams
• Monitor transaction processing efficiency, reconciliation and dispute-resolution processes
• Manage operational risk, incident management and regulatory reporting in collaboration with Compliance
• Report KPIs and performance to the COO and drive continuous improvement
• Oversee end-to-end payment processing, settlement, reconciliation, chargeback and dispute management

What they're looking for

• Bachelor's degree in Business Administration, Operations Management or related field
• 10-14 years total experience with 5+ years in payments or fintech operations
• 5+ years in leadership and people management across multiple operational sub-functions
• Strong knowledge of payment processing, settlement and reconciliation workflows
• Experience with risk, compliance, internal controls and regulatory examinations
• Excellent analytical, problem-solving and cross-functional leadership skills

For applicants in Nigeria

• The listing indicates Nigeria as the location, and includes Nigeria specific regulatory considerations, so Nigeria is eligible
• Timezone expectations are not stated in the listing; confirm during interview
• The listing does not specify contractor vs employee; confirm during interview
• Pay currency or range is not provided; confirm during interview
• Work authorization notes reference Nigerian regulatory frameworks; no visa information provided