Head, Admin

JOB OBJECTIVE(S)
The Head, Admin is responsible for providing strategic leadership and oversight of all administrative
functions across the organization. The role drives operational efficiency, cost optimization, and
service excellence across facilities management, corporate services, logistics, and vendor
ecosystems.

This position ensures that administrative operations are aligned with business objectives, compliant
with regulatory standards, and structured to support scalability within a fast-paced fintech
environment.

DUTIES & RESPONSIBILITIES

1. Administrative Strategy & Operational Excellence  Develop and execute a comprehensive administrative strategy aligned with corporate objectives.  Design and continuously optimize administrative policies, processes, and service delivery models.  Drive efficiency initiatives to improve turnaround times, service quality, and cost effectiveness.  Lead digitization and automation of administrative processes where applicable.

2. Facilities & Asset Management  Oversee end-to-end management of office facilities, including acquisition, lease administration, and space optimization.  Ensure all facilities meet health, safety, and regulatory compliance standards.  Drive asset lifecycle management, including tracking, utilization, and disposal.

3. Procurement & Vendor Management  Provide oversight for administrative procurement activities in alignment with company policies.  Establish and manage vendor selection frameworks, including due diligence and onboarding.  Lead contract negotiations to secure favorable commercial terms and service levels. JOB MIN ANAGER JOB DESCRIPTION – HEAD, ADMIN  Monitor vendor performance against SLAs and implement corrective actions where required.

4. Logistics, Travel & Protocol Management  Oversee corporate travel management, ensuring cost efficiency and policy compliance.  Coordinate high-level protocol and logistics for executive engagements and corporate events.  Ensure seamless delivery of administrative support services across all business units.

5. Financial Oversight & Cost Management  Develop and manage the administration budget, ensuring alignment with financial targets.  Track and report administrative expenditures, identifying cost-saving opportunities.  Implement cost control measures without compromising service quality.

6. Risk, Compliance & Governance  Ensure compliance with internal policies, regulatory requirements, and industry standards.  Establish and maintain strong internal controls across administrative processes.  Partner with Internal Audit and Risk teams to mitigate operational risks.  Ensure adherence to workplace health, safety, and environmental standards.

7. Stakeholder & Cross-Functional Engagement  Serve as a strategic partner to business units, ensuring administrative support aligns with operational needs.  Interface with senior leadership on administrative performance, risks, and improvement initiatives.  Manage relationships with external stakeholders, including regulators, vendors, and service providers.

STAFF ATTRACTION, MOTIVATION AND RETENTION:

Fill vacant roles within the department in a timely manner and provide opportunities for growth and development.  Provide training, mentorship, and upskilling programs.  Recognize and reward individual and team achievements and contribution.  Encourage open communication and feedback.  Give employees autonomy and ownership of their work to motivate them.  Foster a positive work culture that encourages collaboration, innovation, and creativity.  Regularly engage direct reports to understand their needs and concerns.  Foster a diverse and inclusive work environment that values different perspectives and backgrounds.

Requirements

JOB REQUIREMENTS

Education: B.Sc/HND in a Social Science, Business Administration, or a related field

Experience:  Minimum of 10 years’ experience in administration.  At least 4–6 years in a leadership role with oversight of multi-functional administrative operations.  Experience working within a highly regulated industry is preferred.