Guest Experience Supervisor

About the role

The company operates Marriott International branded hotels and this role focuses on guest check-ins, payment handling, and delivering service to guests. The role owns front desk operations, cash handling, and supporting guest experience while upholding company policies and procedures.

What you'll do

• Process guest check-ins and verify identity, payment, and room assignment
• Enter and manage guest accounts, rewards information, and rate accuracy
• Handle payments, vouchers, and closing cash procedures
• Provide directions and information to guests and respond to service requests
• Maintain records, prepare reports, and support safety and incident reporting
• Assist management with training, coaching, and maintaining professional conduct

What they're looking for

• High school diploma or equivalent
• At least 1 year of related work experience
• At least 1 year of supervisory experience
• Ability to handle cash, balance receipts, and use POS systems
• Strong communication and professional language usage
• Commitment to equal opportunity employment and customer service

For applicants in Nigeria

• The listing states Owerri, Nigeria, and Nigeria as location and eligibility; therefore Nigeria-based applicants are eligible
• The listing does not specify a timezone requirement; confirm before interviewing
• The listing does not state contractor vs employee status; confirm during interview
• The listing does not mention pay currency or range; confirm during interview
• The listing does not mention visa or work authorization notes; confirm during interview