Group Life Claims Officer

About the role

Prudential Zenith Life is a life insurance company focused on delivering value to customers and managing risk for life-related products. The Group Life Claims Officer owns the end to end assessment, processing, and administration of Group Life claims in line with policy terms and regulatory requirements.

What you'll do

• Process and assess Group Life claims from registration to settlement within approved turnaround times
• Review claim documentation and policy provisions to determine admissibility and entitlement
• Prepare claim payment memoranda and obtain required approvals
• Investigate claims, validate documents, and escalate suspected fraud
• Manage recoveries from reinsurers and co-insurers and monitor settlements
• Prepare and analyze claims reports and provide claims data to support underwriting decisions

What they're looking for

• Bachelor’s degree or HND in Insurance, Actuarial Science, Finance, Business Administration, Economics or related field
• 3-5+ years of relevant life insurance claims experience, with exposure to Group Life claims
• Competent in claims management, data collection, MS Excel, and report analysis
• Strong stakeholder management, problem solving, and prioritisation under pressure
• Ability to investigate, resolve issues, and communicate effectively with customers and partners

For applicants in Nigeria

• The listing states Nigeria as the location; Nigeria is eligible for applicants
• Timezone expectations are not specified in the listing; confirm during interview
• Not specified whether contractor or direct employee; confirm during interview
• Pay currency or range is not stated; confirm during interview