Front Office Manager

About the role

The property is Marriott International, and this role assists the Front Office Manager in administering front office functions, supervising staff, and ensuring efficient check in and check out. It focuses on guest and employee satisfaction and supporting the department's financial performance.

What you'll do

• Manage day to day Front Office operations to meet quality, standards and customer expectations.
• Coordinate with Front Desk, Bell/Door, and Switchboard teams to ensure smooth service delivery.
• Handle complaints and resolve conflicts while driving guest satisfaction and retention.
• Supervise staffing levels and communicate objectives, performance, and expectations to the team.
• Train staff and monitor adherence to policies, procedures, and SOPs.
• Participate in departmental meetings and lead by example during front desk shifts.

What they're looking for

• High school diploma or GED with 2 years in guest services or front desk, or a 2-year degree in related fields with no work experience required.
• Experience in supervising front office staff and managing day-to-day operations.
• Strong customer service, communication, and conflict resolution skills.
• Ability to train, mentor, and develop team members and oversee shift operations.
• Understanding of hotel policies, procedures, and financial implications of front office activities.
• Proactive, honest, and capable of building collaborative relationships within the team.

For applicants in Nigeria

• Location stated as Ikot Ekpene, Nigeria; eligibility notes indicate local Nigerian applicants only.
• The listing does not specify a timezone requirement; confirm before interviewing.
• Employment type not explicitly stated; please verify whether this is full-time employee status.
• Pay currency or salary range is not provided; confirm during interview process.