Field Credit Operations Officer - Financial Inclusion

About the role

Credit Direct is a financial services company focused on financial inclusion. This role owns early-stage field recovery for the portfolio, focusing on prompt follow-up and resolution of due repayments, particularly within the first four days after due date.

What you'll do

• Conduct intensive field follow-up on repayments and visits, calls and recovery activities.
• Prioritize recovery using ageing, exposure and customer history to resolve missed payments quickly.
• Agree practical repayment resolutions within approved policy and track commitments to closure.
• Maintain a strong field presence across assigned markets and customer locations.
• Identify early signs of repayment stress and intervene to improve cure rates.
• Escalate recurring issues and collaborate with regional leads and relationship officers.

What they're looking for

• Bachelor’s degree or HND in business related fields or finance
• Relevant training or certification in credit, collections, recovery or financial services is an added advantage
• Experience in field operations, collections or financial services preferred
• Ability to engage professionally with customers and maintain confidentiality
• Strong coordination with regional teams and accurate reporting skills
• Relevant skills in risk awareness and portfolio quality management

For applicants in Nigeria

• Location options include Ogun, Oyo, Kano, Kaduna, Lagos, Nigeria as stated in the listing
• The listing indicates in Nigeria eligibility; timezone expectations are not specified, confirm during interview
• The listing does not specify contractor versus employee status; confirm during interview