Family Medicine Patient Support - HD

About the role

HelpSquad is a U.S. based company providing remote healthcare administration services. This role supports a family medicine practice by managing scheduling, medical records, inbox communications, and various administrative tasks within athenahealth and related systems.

What you'll do

• Register and schedule patients, including text-driven scheduling and vaccine clinic invitations
• Manage medical records, referrals, imaging authorizations, and entry of diagnoses into the Athena chart
• Handle inbox communications, prescription refill requests, and lab result processing
• Prepare doctors notes and support executive tasks within written protocols
• Coordinate with interpreters and state vaccine registries as needed
• Maintain and review system workflows across athenahealth, Spruce, CoverMyMeds, and ImmAlert

What they're looking for

• Minimum two years in healthcare administration, medical reception, or a medical VA role
• Comfort with clinical content, reading medical records, and applying refill protocols
• Prior athenahealth experience strongly preferred
• Family or general practice experience preferred; strong admin background in healthcare is key
• Excellent English communication skills, with a professional phone manner
• Reliable high-speed internet and a quiet workspace; ability to work Pacific time zone coverage

For applicants in Nigeria

• The listing states a U.S. based company and Pacific time zone coverage; confirm timezone alignment before interviewing
• Compensation listed as $6-$7 per hour; payments processed via Wise
• Fully remote role; no on-site requirement indicated
• The listing does not specify visa or work authorization details; confirm eligibility for U.S. employment before applying
• The listing does not specify contractor vs employee status beyond long-term placement; please verify during interview