Read from the listing itself, not guessed. “Remote” does not always mean any country, so confirm with the recruiter.
About the role
SupportYourApp is a global Intelligent Support-as-a-Service company. This role owns the overall health of a key client account, including operational performance, client relationships, risks, and coordination of the team behind it.
What you'll do
Own the account and manage operational performance, client relationships, and risk mitigation.
Lead operations calls and business reviews, and communicate performance and risks to client leadership.
Discuss SLA compliance and KPIs with the client and present operational decisions and solutions.
Participate in commercial discussions with support from Legal and Finance on contracts, rates, and scope.
Turn vague requests into scoped, staffed workstreams and handle escalations and missed SLAs.
Maintain and improve operations, drive SOPs, escalation paths, reporting, and handovers.
What they're looking for
English at C1 level or above.
At least 2 years of leadership experience in Customer Support operations (e.g., Support Manager, Head of Support).
Experience in hospitality, travel, or booking platforms; experience managing 50+ person teams.
Strong client-facing communication and stakeholder management skills.
Proven operational leadership and end-to-end ownership of a complex client account.
Experience improving operational processes such as SOPs, escalation paths, and root-cause reviews.
For applicants in Nigeria
Hiring region is not specified in the listing; cannot confirm Nigeria eligibility beyond what is stated here.
The listing does not specify a timezone requirement; confirm before interviewing.
Compensation is listed in USD; confirm currency and payroll details during interview.
Remote work is implied for the role; the listing mentions fully remote cooperation, but does not state country restrictions beyond general eligibility.
Summarized by RemoteWork from the original listing. Always confirm details on the employer’s page.
Ready to apply?
Your application goes straight to SupportYourApp, on their own hiring page.
SupportYourApp provides AI-enhanced customer support outsourcing to over 250 companies, with 60+ languages. Its Workable board lists many remote support consultant roles including global postings and hires located in Ghana, South Africa and other African countries.
Wilmington, United States · 1001-5000 people · Founded 2010
