SupportYourApp is a global Intelligent Support as a Service company that partners with tech businesses to deliver customer and technical support. This role owns the overall health of a client account, including operational performance, client relationships, risks, and driving improvements across the team behind the client.
What you'll do
Own the account and be accountable for its health, performance, and risks
Lead operations calls and business reviews with client stakeholders
Discuss SLA compliance, KPIs, and service delivery with the client and present solutions
Translate vague requests into scoped, staffed workstreams and manage escalations
Drive improvements in SOPs, escalation paths, reporting, and handovers
Coordinate a large team (around 100 people) and manage account administration tasks
What they're looking for
English at C1 level or above
At least 2 years of leadership experience in Customer Support operations
Experience managing customer-facing teams and strong stakeholder management skills
Proven end-to-end ownership of a complex client account including performance and risks
Experience in hospitality, travel, or booking platforms is a plus
Experience with CRM or helpdesk platforms such as Zendesk, Salesforce, Intercom, or Freshdesk is a plus
For applicants in Nigeria
The listing does not specify a timezone requirement or location eligibility. Confirm if you interview to understand expectations.
Compensation is stated in USD; ensure currency expectations align with your contract type.
The text does not state whether the role is remote, contractor, or employee; clarification is needed during interview.
The listing does not mention visa or work-authorisation notes for Nigeria; confirm during interview.
Summarized by RemoteWork from the original listing. Always confirm details on the employer’s page.
Ready to apply?
Your application goes straight to SupportYourApp, on their own hiring page.
SupportYourApp provides AI-enhanced customer support outsourcing to over 250 companies, with 60+ languages. Its Workable board lists many remote support consultant roles including global postings and hires located in Ghana, South Africa and other African countries.
