Customer Care Officer

About the role

WATU is a focus-driven, customer-centric asset financing company in Africa. This role owns delivering a positive client experience within the Lagos branch by representing WATU and supporting client service goals through communication, data management, and collaboration.

What you'll do

• Make inbound and outbound calls to clients, customers, and stakeholders.
• Provide information, gather feedback, conduct surveys, and follow up on interactions.
• Maintain accurate records of all communication activities and manage the database.
• Coordinate with departments to ensure smooth communication processes and data accuracy.
• Enter, update, and analyze data in the communication management system and generate reports.
• Address inquiries, resolve issues, and escalate as needed while maintaining confidentiality.

What they're looking for

• BSc or HND in Communications or a relevant discipline.
• Speaks French fluently.
• 3+ years in a customer service or telesales-related role.
• Excellent verbal and written communication skills with proficiency in databases and CRM tools.
• Ability to multitask, meet deadlines, work independently and as part of a team.
• Strong problem-solving and analytical skills with knowledge of Excel/Google Sheets and related tools.

For applicants in Nigeria

• The listing specifies Lagos, Nigeria as the location; it does not state a remote or fully remote option. Confirm interview expectations if remote work is considered.
• Timezone expectations are not stated; confirm during interview if needed.
• The listing does not specify contractor versus employee status; confirm during interview.
• No pay currency or range is listed; confirm compensation details during interview.
• The listing indicates eligibility in Nigeria; no visa or work-authorization notes are provided beyond this. The listing does not state broader regional eligibility beyond being in Nigeria.