Cards Operation Manager

About the role

Renmoney operates debit and credit card services. The Card Operations Manager will own the end-to-end card operations, ensuring operational stability, regulatory and scheme compliance, accurate reconciliation and settlement, effective fraud controls, efficient issuance and personalisation, and a consistently positive cardholder experience.

What you'll do

• Manage end-to-end card operations including issuance, personalisation, activation, transaction processing, reconciliation, settlement and dispute management.
• Ensure card operations comply with CBN, NIBSS and card schemes such as Mastercard, Verve, Visa and AfriGO, and implement required regulatory changes.
• Oversee card issuance, personalisation and inventory management, including activation and distribution, maintaining adequate stock levels.
• Oversee daily processing, reconciliation and settlement to ensure timely resolution of discrepancies and accurate data for reporting.
• Strengthen fraud prevention and card security in collaboration with Risk and Information Security teams.
• Manage vendor and partner relationships with processors, personalisation bureaus and card schemes, monitoring SLAs and escalating issues as needed.

What they're looking for

• Bachelor’s degree in Finance, Banking, Business Administration, Economics, Accounting, Information Technology or related discipline; professional certifications in cards, payments, banking operations, risk, fraud or project management would be an advantage.
• 5-7 years in banking, fintech, payments or card operations, with at least 2-3 years in a supervisory or managerial capacity.
• Strong practical knowledge of debit and/or credit card operations and experience with card schemes such as Mastercard, Verve and AfriGO.
• Good understanding of card transaction processing, reconciliation, settlement, disputes, chargebacks, fraud management and card personalisation.
• Familiarity with CBN, NIBSS and applicable payment-card regulatory requirements and experience managing processors, card bureaus and third-party service providers.
• Strong vendor and stakeholder management, analytical and problem-solving skills, and ability to manage multiple operational priorities.

For applicants in Nigeria

• The listing does not specify hiring regions or Nigeria-specific eligibility.
• The listing does not state a timezone requirement; confirm before interviewing.
• The listing does not indicate contractor versus employee status.
• The listing does not specify pay currency or salary range.
• The listing does not mention visa or work-authorization requirements.