Posted · via ARM’s careers page
First seen today on ARM’s site
Based in Nigeria, not fully remote. Hybrid: you split the week between home and the employer's office in Nigeria.
Read from the listing itself, not guessed. “Remote” does not always mean any country, so confirm with the recruiter.
The role is responsible for the availability, stability, performance, support, administration, and continuous improvement of the Bank's business-critical Core banking, channels, applications and technology platforms. The role holder will establish and lead the Bank's Application Support function, including the development of governance frameworks, support processes, service standards, operational controls, monitoring capabilities, reporting structures, and team capabilities.
This includes developing, maintaining, supporting, and optimizing business critical applications and solution end-to-end in collaboration with external vendors, information security, database and other system experts in line with the bank's strategic objectives. The role combines Application Support Management, Production Operations, Service Management, DevOps practices, and Operational Excellence to ensure the Bank delivers secure, resilient, and scalable digital banking services to customers and stakeholders.
The successful candidate must be capable of building and scaling a high-performing support function from inception, implementing industry-leading practices while supporting a lean, fast-growing digital banking environment.
COMPETENCIES, SKILLS & ABILITIES
SKILLS
•Incident Management; Problem Solving; Root Cause Analysis; Automation & Scripting; Vendor Management; Process Design; Reporting & Analytics; Team Leadership; Stakeholder Management
• Knowledge and experience in modern practices for IT Applications architecture and operations in MFBs or commercial banks to provide guidance on quality improvements and problem management
• Technical skills to effectively perform or guide performance of Application architectural design ensuring that all solutions developed and deployed are in line with the Enterprise Architecture standards
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks
• Experience in Management of Support Contracts, RFP’s and Third-party support providers
RESPONSIBILITIES
Applications Management
Manage, monitor and set priorities for design, maintenance, performance and evaluation of Core Banking, channels, applications and its interfaces.
Database Management Monitor database performance, health and security. Design and Execute policies that protect the system databases within necessary control standards. Develop scripts or codes necessary for system integration
Service Management Provide leadership and oversight for the Core Banking Application and channels to ensure projects, problems, service requests and escalations are dealt with according to defined set of policies, processes, procedures and SLA’s.
IT Application security and Governance Ensure Efficiency and Effectiveness of the Core Banking Technology Applications (systems, people, policy, controls and procedures) with regard to protection against exposure to and impact of risks associated with data loss, corruption and/or unauthorized access.
Business continuity management Provide and execute detailed Disaster recovery plans and procedures for Core Banking and other critical business applications.
People leadership Provides effective leadership to the core banking systems and channels unit, ensuring competency development, succession planning and conducting performance appraisal.
Decision Making Authority Level of autonomy to make informed decisions to resolve problems consulting Head of IT, thus ensuring business operations continuity. Task prioritization and resource planning within the projects and tasks for team and self.
QUALIFICATION & EXPERIENCE
• Experience Requirements
Minimum of 6 years of relevant experience with at least 3 years in a leadership role.
Proven experience working in teams and taking ownership of deliverables with minimal or no supervision.
Ready to apply?
Your application goes straight to ARM, on their own hiring page.
Nigerian investment group offering mutual funds, wealth management and pensions.
Lagos, Nigeria · Private
