Application Support Analyst (Platform Integration)

About the role

Stanbic IBTC seeks an Application Support Analyst to ensure the stability, performance, and reliability of its digital banking core. The role owns incident response, root cause analysis, and collaboration with the Finacle Core team to resolve integration bottlenecks and maintain high availability.

What you'll do

• Lead rapid incident response and perform deep-dive RCA for complex integration issues
• Serve as the primary technical escalation point for Finacle integration problems
• Coordinate with Core Banking teams to troubleshoot data discrepancies, connectivity, and API failures
• Implement and maintain automated health checks and p99 latency alerts across production microservices
• Monitor OpenShift environments and middleware performance, ensuring system stability
• Drive proactive alerting and logging strategies using Grafana, Prometheus, ELK, or Dynatrace

What they're looking for

• 3-4 years in Finacle Core Banking operations or equivalent experience
• Expert reading and debugging of Java code; strong troubleshooting of Java platform utilities
• Experience with containerized workloads in OpenShift, including log analysis and pod debugging
• familiarity with Terraform/Ansible for automation and Kafka/RabbitMQ for message queues
• Proficiency in Oracle PL/SQL for data investigation and performance tuning

For applicants in Nigeria

• The listing states location as Lagos Mainland, NG and eligibility as in_nigeria; remote work not specified, confirm interview expectations
• Timezone requirements are not specified in the listing; confirm during interview
• Pay currency or range is not stated; confirm compensation details during interview
• The listing does not mention visa or work-authorisation notes beyond in_nigeria; confirm if applicable