The Territory Sales Officer is role responsible for supporting customer acquisition, merchant onboarding, agent activation and transaction growth within an assigned territory. The role focuses on acquiring and engaging customers across 9PSB's customer segments, onboarding merchants and agents, supporting activation and roadshow campaigns, driving transactions across key 9PSB services, and providing market insights to improve commercial performance.
ROLES AND RESPONSIBILITIES
- Support customer acquisition within the assigned territory in line with set targets and 9PSB customer segments.
- Engage prospective and existing customers through direct outreach, referrals, activations and other approved channels.
- Support mass-market, student and association acquisition campaigns, including 9PSB dues solution onboarding.
- Participate in roadshows, activations and initiatives to drive customer transactions across Airtime, Bill Payments and NIP.
- Merchant Onboarding and Transaction Growth
- Support the identification and onboarding of new merchants within the assigned territory.
- Engage merchants to drive transactions aross Card Purchase and Pay with Transfer channels.
- Identify potential merchant opportunities and support promotional activities aimed at merchant acquisition and transaction growth.
- Support agent deployment, mapping and key account outlet activation.
- Monitor merchant activities and escalate service, transaction and dispute-related issues for timely resolution.
- Support the acquisition, onboarding and reactivation of 9PSB agents within the assigned territory.
- Engage agents to drive transactions across Airtime, Bill Payments, CICO and Cash Pick-up services.
- Participate in agent acquisition and activation campaigns.
- Monitor agent activity and escalate inactive or underperforming agents to the Territory Sales Manager.
- Conduct basic market research to identify customer, merchant and agent acquisition opportunities.
- Monitor competitor activities, market trends and customer feedback and share relevant insights with the Territory Sales Manager.
- Provide feedback on product gaps and opportunities for improving 9PSB's offerings.
- Maintain accurate records and track sales activities against assigned targets.
- Reporting and Collaboration
- Maintain accurate records of leads, customers, merchants and agents using approved systems.
- Prepare weekly and monthly reports on acquisition, onboarding, activation and transaction activities.
- Collaborate with Marcomms, Operations, Customer Experience, Product and other relevant teams to support smooth onboarding and activation.
- Support the resolution and escalation of customer, merchant and agent queries.
- Participate in sales meetings, field reviews and training programmes.
- Comply with 9PSB policies, regulatory requirements, ethical standards and approved sales processes.
- Data Protection Responsibilities: Ensure the collection, processing and use of customer, merchant and agent data comply with applicable data protection regulations and company policies.
Requirements
The ideal candidate for this role must possess the following competencies and qualification:
- Minimum of a bachelor’s degree or Higher National Diploma (HND) in Business Administration, Marketing, Finance, Economics or a related discipline.
- 1 – 2 years of relevant experience in sales, business development, customer acquisition, relationship management, field sales or a related commercial role. Experience in fintech, banking, payments or digital financial services is an added advantage.
