Posted · via Stanbic IBTC’s careers page
First seen today on Stanbic IBTC’s site
Based in Nigeria, not fully remote. The employer names a city in Nigeria but not the work setup. Plan for office days and confirm in the interview.
Read from the listing itself, not guessed. “Remote” does not always mean any country, so confirm with the recruiter.
To lead the Application and E-Support function for Stanbic IBTC Insurance's core business applications and digital channels, ensuring the availability, stability, performance and effective operation of business-critical technology services.
The role manages the application support team and is accountable for effective work allocation, performance management, capability development and the effective resolution of application incidents, service requests and problems. The role works closely with business users, business/process analysts, software development teams, shared IT services and third-party vendors to restore services within agreed service levels and minimise business disruption.
The role is hands-on and also provides operational leadership for application enhancements, testing, releases and deployments, ensuring that changes are properly documented, assessed, tested and implemented without negatively impacting production. The role drives continuous improvement of application support processes, service quality, team capability, user experience and operational efficiency.
To provide technical support and troubleshooting, at a country level, for key software applications, including core banking and integration systems. Support the planning of support activities to help optimise performance, security, and reliability. Resolve incidents within MTTR targets, assist with system upgrades, and implement standard improvements. Monitor application performance, support security efforts, and contribute to existing support frameworks to ensure stability and efficiency.
Behavioural Competencies:
Technical Competencies:
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Ready to apply?
Your application goes straight to Stanbic IBTC, on their own hiring page.
Nigerian banking, pensions and asset management group, part of Standard Bank.
Lagos, Nigeria · Listed (Stanbic IBTC Holdings, NGX)
