SAP Controller

Business Information - Animal Feed & ProteinWe’re one of the leading animal feed and day-old chick producers in Nigeria. We operate one of Nigeria's largest poultry feed mills and day-old-chick facilities in Kaduna State, and in Kwara state. Our aqua feed plant in Nigeria is the first in Sub-Saharan Africa, along with a poultry feed mill. Both these facilities are helping serve Nigeria’s expanding poultry and aquaculture sectors.
To strengthen and expand our animal feed and protein capabilities in West Africa, while generating synergies with its wheat milling business in Senegal we recently acquired Avisen SARL a major suppliers of feed, with its facility located in Rufisque producing over 100,000 metric tons (MT) of feed annually.

For more information please visit: Animal Feed | Bulk Chicken Feed & Fish Feed| Olam Agri

Job Description

As a SAP Controller, you will play a pivotal role in ensuring the smooth operation of our SAP systems, supporting business operations across Nigeria. This position requires technical expertise, analytical thinking, and strong collaboration across teams.

Responsibilities

• Provide Level 2/3 SAP Application Support
• Troubleshoot and resolve complex SAP issues.
• Deliver timely and effective solutions to user queries and incidents.
• Conduct root cause analysis and implement preventive measures.
• Manage SAP Incidents and Service Requests
• Prioritize and manage incidents and service requests in accordance with defined SLAs and KPIs.
• Escalate issues to relevant teams when necessary.
• Lead and manage the Level 1 application support team within a manufacturing environment, ensuring timely and effective issue resolution.
• Ensure the stability and optimal performance of SAP applications.
• Coordinate and collaborate with business users, vendor teams, and internal IT teams to deliver robust application solutions and enhancements.
• Drive and manage medium-to-large scale SAP projects from initiation to completion, ensuring successful delivery within scope, time, and budget.
• Analyze and interpret data to generate insightful management reports for informed decision-making.
• Act as a liaison between technical teams and business stakeholders, translating technical concepts into business terms and vice versa.
• Champion continuous improvement in application support processes.

Qualifications

• Minimum of 8 years of hands-on experience with SAP applications.
• Proven experience in managing Level 1 application support within a manufacturing environment.
• Strong analytical skills with a keen aptitude for data analysis and management reporting.
• Demonstrated experience in leading and managing IT projects, particularly within SAP.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse stakeholder groups.
• Exposure to Tableau or other Business Intelligence (BI) reporting tools is a plus.
• Proactive, problem-solving mindset with a commitment to continuous improvement.

Olam Agri is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, nationality, disability, protected veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

Applicants are requested to complete all required steps in the application process including providing a resume/CV in order to be considered for open roles.