Posted · via Renmoney’s careers page
First seen today on Renmoney’s site
Based in Nigeria, not fully remote. The employer names a city in Nigeria but not the work setup. Plan for office days and confirm in the interview.
Read from the listing itself, not guessed. “Remote” does not always mean any country, so confirm with the recruiter.
We are looking for a Product Manager to lead the development and optimization of collections products, systems, and customer engagement strategies across the loan lifecycle.
Key Responsibilities
- Own the product strategy, roadmap, and delivery for collections solutions.
- Improve collection, recovery, cure, and agent productivity metrics.
- Develop collection workflows, customer contact strategies, and agent tools.
- Manage integrations between collection CRM, telephony systems/dialers, loan management platforms, payment systems, and data platforms.
- Collaborate with Collections, Risk, Operations, Analytics, Engineering, and Compliance teams.
- Define product requirements, user journeys, processes, and success metrics.
- Lead testing, implementation, rollout, and continuous product improvement.
- Ensure compliance with internal policies, regulatory requirements, and responsible-collection practices.
Requirements
- 3+ years of product management experience, preferably in fintech, lending, banking, or collections.
- Strong understanding of the loan collections lifecycle and delinquency management.
- Experience with collection CRM platforms, telephony systems/dialers, and integrating both solutions.
- Understanding of APIs, data flows, system integrations, and Agile product development.
- Strong analytical, communication, problem-solving, and stakeholder-management skills.
- Ability to translate business and operational needs into clear product requirements.
Nice to Have
- Experience working with secured lending products.
- Experience in digital lending, consumer finance, or microfinance.
- Knowledge of omnichannel collections, including voice, SMS, WhatsApp, email, and push notifications.
- Experience with SQL, decisioning platforms, workflow automation, or speech analytics.
Key Success Metrics
- Improved cure, recovery, and kept-promise rates.
- Reduced roll rates and collection costs.
- Increased contact, conversion, and agent productivity rates.
- Reliable performance of CRM, telephony, and system integrations.
- Successful delivery of the collections product roadmap.
Benefits
Ready to apply?
Your application goes straight to Renmoney, on their own hiring page.
Renmoney is a Nigerian fintech licensed by the Central Bank of Nigeria and insured by NDIC, providing digital lending, savings, and payment products primarily to under-banked Nigerians. Founded in 2012 and headquartered in Ikoyi, Lagos, it employs over 1,400 people and operates a hybrid work model combining remote and office presence. The company focuses on technology-driven financial inclusion through its web and mobile platforms.
Lagos, Nigeria · 501-1000 people · Founded 2012 · Growth stage
