Read from the listing itself, not guessed. “Remote” does not always mean any country, so confirm with the recruiter.
About the role
MTN Nigeria is a telecommunications company providing mobile and fixed broadband services. This role owns customer support for Fixed Broadband through traditional channels, ensuring issue resolution and high customer satisfaction.
What you'll do
Collaborate with product, UAT and support teams to validate new products and upgrades
Generate and review reports to support business needs
Ensure resolution of all service provisioning and sales support items
Analyze customer requests for prompt resolution and manage end-to-end account support
Identify and escalate clauses in service contracts that impact customer relationships
Implement initiatives to simplify the customer journey across digital channels
What they're looking for
3 to 7 years of experience in customer service, preferably in telecommunications
Experience working in a multinational organization
Practical knowledge of CRM, helpdesk software and Salesforce
Advanced proficiency with Microsoft Excel and MS Word
Degree in Social Science, Business Management, Accountancy or related field
For applicants in Nigeria
Location listed as Ikoyi, Lagos, Nigeria; eligibility states in_nigeria
The listing does not specify a timezone requirement; confirm before interviewing
The listing does not indicate whether it is contract or employee; clarify during interview
Pay currency or range is not specified; confirm during the application process
No visa or work-authorization notes are stated; the listing does not provide details
Summarized by RemoteWork from the original listing. Always confirm details on the employer’s page.
Ready to apply?
Your application goes straight to MTN Nigeria, on their own hiring page.
