Officer - Regional Technical NC.Customer Relations and Experience

About the role

The role sits in MTN Nigeria's Customer Relations and Experience team in the North Central Division. It owns providing technical support, handling device related queries, and resolving customer issues to improve satisfaction across the region.

What you'll do

• Handle software installation and configuration requests
• Manage incident escalations according to policy
• Schedule and track customer devices for warranty repairs
• Investigate and resolve technical complaints across network, billing, data, and devices
• Respond quickly, communicate clearly, and escalate where needed
• Support regional cash handling and ensure compliant payment processing

What they're looking for

• First degree in a relevant discipline
• Fluent in English
• 3 to 7 years of experience including call center or customer care in a medium organization
• Experience resolving issues for smartphones, tablets, modems, routers, etc
• Ability to manage regional escalations and work with multiple support teams

For applicants in Nigeria

• Location is Abuja, Nigeria; eligibility listed as in_nigeria
• The listing does not specify a timezone requirement; confirm before interviewing
• Pay currency or range is not stated; confirm during interview
• Contract type not specified; not enough information to determine employment status