Network Administrator I (International)

About the role

The Proactive Team Network Administrator is a senior technical resource responsible for managing escalations, driving automation, and delivering proactive service. This role focuses on reducing operational noise through automation, maintaining documentation, and mentoring technicians to improve performance and client satisfaction.

What you'll do

• Design, implement, and refine processes for handling proactive service alerts
• Serve as a Tier 3 escalation point for technicians and operations teams
• Develop and maintain automation scripts and tools to reduce manual work
• Create and maintain SOPs, knowledge bases, and technical guidelines
• Collaborate with operations leaders to align technical initiatives with business goals

What they're looking for

• Extensive technical leadership in IT services, cybersecurity, systems or network administration
• Experience handling Tier 3 escalations and administering Windows Server environments
• Hands-on networking experience with VPNs, VLANs, firewalls, switches, and connectivity issues
• Experience with virtualization platforms such as VMware vSphere or Microsoft Hyper-V
• Experience supporting Microsoft 365 and strong technical documentation skills
• Minimum five years of relevant IT experience and scripting/automation knowledge

For applicants in Nigeria

• The listing states eligibility worldwide, so Nigeria is included; confirm any country-specific requirements during interview.
• Compensation listed as an hourly rate in USD; confirm pay currency for Nigeria during the interview process.
• The job notes Pacific Standard Time for business hours; no explicit timezone restriction for Nigeria beyond confirming during interview.